Terms & Conditions

About us: Alltec Installation Services is a sole trader business, and will continue as a trading style of Alltec Services UK Ltd after the Ltd company starts trading. Based at The Gatehouse, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8DB. Contact us on 01296 929300 or enquiries@alltecservices.co.uk.

 

Placing an order: By placing an order through this website you confirm you are legally able to enter into a contract. Prices are shown in GBP. We are not currently VAT registered, so no VAT is added to prices. You'll receive an order confirmation by email. We reserve the right to decline or cancel an order, for example if there's a pricing or stock error, and we'll let you know if this happens.

 

Delivery: Shop orders are delivered UK-wide. Estimated delivery times are shown at checkout. Risk in the goods passes to you once they're delivered.

 

Installation and fitting work: Installation, fitting and other on-site electrical services are separate from shop-only purchases. Our standard working area is within around 30 miles of Aylesbury; we can travel further, up to 80 miles, for the right job, with travel time and costs added to the quote. Any quote given from photos or a description is provisional and subject to a physical inspection on arrival (including earthing, bonding and consumer unit adequacy) - if extra remedial work is needed, this will be quoted separately before we proceed.

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Business Accounts: Business Accounts are subject to application and our approval, and are offered at our discretion to local businesses and to companies we carry out larger commercial projects for. Credit on shop materials alone, without our services, is not available to other electrical contractors or installers, although they are always welcome to buy from our Alltec Shop as normal. Approved Business Account customers may pay by invoice within 30 days, on both parts and labour. All other orders are paid for at the time of ordering or on completion of work.

 

Payment: We accept payment by credit/debit card, Apple Pay, Google Pay, and other methods shown at checkout.

 

Returns and refunds: Please see our separate Returns & Refunds Policy for full details.

 

Our work: All electrical work is carried out in accordance with BS 7671 wiring regulations. Our liability for installation work is limited to putting right our own workmanship; we're not responsible for pre-existing faults that aren't part of the agreed job.

 

Complaints: We have a free written complaints procedure. If anything isn't right, please contact us first on 01296 929300 or enquiries@alltecservices.co.uk. We aim to acknowledge your complaint within 2 working days and send a full reply within 10 working days. A copy of our Complaints and Disputes Policy is available on request.

 

Governing law: These terms are governed by the law of England and Wales.

 

This policy was last updated in November 2026.