Refund Policy

​Change of mind (unused items): If you buy from us online, you have 14 days from the day you receive your order to tell us you want to return it (your legal right under the Consumer Contracts Regulations 2013), then a further 14 days to send it back. Items must be unused and in their original packaging. If you wire in, connect, or install an item before deciding to return it, this goes beyond what's needed to check it works - we may reduce your refund to reflect this, or decline the return where it affects the item's safety for resale. You'll cover return postage unless we sent the wrong item or it's faulty. Once we've checked the returned item, we'll refund you within 14 days to your original payment method.

 

Faulty or damaged items: If an item arrives faulty, damaged, or not as described, you're covered by the Consumer Rights Act 2015. Contact us with photos as soon as possible and we'll arrange a repair, replacement, or refund. This doesn't affect your statutory rights.

 

Items we fit or install: Where we've supplied and fitted an item as part of a job, our installation terms (workmanship guarantee, manufacturer warranty) apply instead of the shop return process above.

 

Trade Account customers: The same rules apply unless we've agreed something different with you in writing.

 

How to start a return: Contact us by phone, WhatsApp, or email with your order number, and we'll guide you through it.

 

This policy was last updated in September 2026.