Privacy Policy

Who we are: Alltec Services (Alltec Services UK Ltd, company number 17373276, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ). Contact us on 01296 929300 or enquiries@alltecservices.co.uk if you have any questions about your personal data.

 

What we collect: When you place an order, make a booking, apply for a Trade Account, or contact us through this site, we may collect your name, address, email, phone number, order and booking details, and (for Trade Account applications) your business and trade reference details. We do not store your full card payment details ourselves - these are handled directly by our payment providers (Wix Payments, PayPal).

 

How we use it: We use your information to process orders and bookings, manage Trade Account applications, respond to your enquiries, issue invoices and receipts (via our accounting software, QuickBooks), and, only if you've agreed to it, send you occasional updates about our services.

 

Who we share it with: We share information with the services that help us run our business: our payment providers (Wix Payments, PayPal) to take payment, QuickBooks for invoicing and bookkeeping, Microsoft 365 for email, and courier/delivery partners to get shop orders to you. We never sell your personal data to third parties.

 

Cookies: Like most websites, ours may use cookies for basic functionality and to understand how visitors use the site.

 

How long we keep it: We keep personal data for as long as needed for the purpose it was collected, and for as long as we're required to for accounting and legal purposes (typically 6 years for financial records).

 

Your rights: Under UK data protection law, you have the right to ask us what personal data we hold about you, to correct it, to ask us to delete it, and to object to how we use it. To do this, contact us using the details above. If you're not happy with how we've handled your data, you can also complain to the Information Commissioner's Office (ico.org.uk).

 

Keeping your data safe: We take reasonable steps to protect your personal data and only share it where necessary as described above.

 

Changes to this policy: We may update this policy from time to time; the latest version will always be on this page.

 

This policy was last updated in September 2026.